Remember that you have up to 14 days from delivery of the order to return or change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear.

Shipping costs are non-refundable.

In case of the seller does not have the opportunity to exchange the product, the price of the product is returned to the buyer, excluding the cost of delivery of the product.

In case of the manufacturing defect or if a good that you did not order was sent to you, we will refund you 100% of the invoice value.

If you want to return or change the goods, please inform us about this by sending prior a message by e-mail:info@queenlingerie.lv, where the order`s number and the reason for returns are specified.

The returned products must not be damaged, soiled, washed, altered, or worn (other than trying them on) and that any original labels or tags, packaging are attached to the product.

Please kindly note that products which do not meet these conditions will be returned to you.

A copy of the purchase document or just a number of order in free form must be attached to the returned goods.

Preci sūtiet ar Omniva pakomātu uz:

Rīgas Stirnu ielas RIMI pakomāts, Stirnu iela 26, Rīga

Norādot;

SIA “V.O.V.A”

Tel. +371 29109934

info@queenlingerie.lv

Once the return is approved, your refund will be processed as soon as possible. The refund may take up to 14 days to appear in your account, depending on the bank or credit card issuer. We will provide a refund in the form of payment originally used for the purchase unless you have explicitly requested something else in your refund request.

Refunds are issued for the full selling price (this excludes shipping costs, customs duties, and additional sales taxes). We reserve the right to reduce your refund to compensate for any loss we may have incurred during the return process.