"You can find the terms of delivery here"

SIA „V.O.V.A.”
Lapu iela 9, Liepāja, LV-3405, Latvija

  1. 1.General rules.
    1.1. These General terms and conditions of sale, hereinafter - the terms, is a legal document that regulates the rights and obligations of the Buyer and the Seller when making a purchase in the online store www.queenlingerie.lv
    1.2. The Seller reserves the right to modify these Terms and Conditions at any time in accordance with applicable regulatory enactments of the Republic of Latvia without any prior notice. The updates are posted on the online shop website www.queenlingerie.lv. The Terms and Conditions specified on the online shop website at the time when the Buyer places an order will apply to that order. Therefore, the Buyer recommends checking the Terms and Conditions periodically for changes or every time the Buyer places an order.
    1.3. The products for sale at the Online shop are offered to:
    Adult users of the website who have reached the age of majority;
    Minors under the age of 18 years only with the permission of their parents or guardians, except in cases where the child has the right to manage the income;
    Legal persons (hereinafter – the Buyer) of all of the above;
    1.4. The Seller, who approves these terms, guarantees that, in accordance with clause 1.3, the Buyer have the right to purchase goods at www.queenlingerie.lv.
    1.5. Please make sure you have read and understood the Terms and Conditions before placing your order at www.queenlingerie.lv. By placing an order or using any part of the site, you agree to abide by these Terms and Conditions.
    1.6. Each concluded agreement between the Buyer and the Seller is saved in the database of the online store.


    2.1. To order a product in the online store, the Buyer can:
    by registering on the site www.queenlingerie.lv – entering the personal data required for registration;
    without registration at www.queenlingerie.lv
    2.2. The Buyer agrees to provide valid, complete, and accurate purchase and account information for all purchases made at the Online shop: first name, last name, delivery address, telephone number and e-mail address.
    2.3. By accepting these terms, the Buyer agrees that the data provided by him in point 2.2. will be used to ensure the delivery of goods, as well as for delivery and marketing analysis and may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
    2.4. By approving these Terms, the Buyer agrees that his data will be processed for the purpose of the sale and delivery of goods, and the Buyer also agrees to receive information about the Order and delivery of goods to a mobile phone or e-mail.
    2.5.By registering on the website www.queenlingerie.lv and leaving their personal data, the Buyer gives over saving the data in a reliable place.


    3.1. Based on these regulations, the Buyer has the right to purchase the product in the online store, as well as the right to any information provided in the online store www.queenlingerie.lv.
    3.2. The Buyer is entitled to withdraw from the purchase no later than 14 days after receiving the good by e-mail info@queenlingerie.lv, specifying the order number and the reason for return.
    3.3. The rights of the Buyer specified in paragraph 3.2.are valid only if the returned goods are not damaged, worn or otherwise used.
    3.4. The Buyer has right for demand the return of money paid in accordance with applicable law.
    3.5. If the Buyer's registration details change, they must be updated immediately.
    3.6. Visiting an online store as its user, you automatically agree to the Terms and Conditions, Privacy Policy and automatically acquire Buyer status.


    4.1. The Seller ensure the Buyer have free access to the online store.
    4.2. The Seller has the right to cancel the Sale Agreement if the delivery of the goods is not possible, if the Seller has run out of stocks of the relevant goods in the warehouse. The Buyer is notified about it at the first opportunity by phone or e-mail. In that case, the advance payment paid by the Buyer shall be reimbursed by the Seller immediately, but no later than within 3 days, to the payment account specified by the Buyer.
    4.3. If the Buyer maliciously tries to harm the operation, stability and security of the online store, the Seller has the right to immediately limit or terminate the Buyer's access to the store. In exceptional cases, delete the Buyer's registration.
    4.4. The Seller undertakes to respect the personal data provided by the Buyer.
    4.5. The Seller undertakes to deliver the goods ordered by the Buyer to the specified address.


    5.1. An online store is constantly functioning and allows users to make purchases 24 hours a day, 7 days a week.
    5.2. The Agreement between the Seller and the Buyer comes into force when the Buyer confirms his order, and the Seller sends the purchase confirmation to the e-mail provided by the Buyer.
    5.3. The Buyer undertakes to pay for the order immediately, because the Seller starts processing the order only after receiving the payment.
    5.4. The Buyer will receive a confirmation of the order by e-mail within 1 business day following the date of placing the order:
    Working days in the sense of these standard rules are all days of the week, except Saturdays, Sundays and national holidays, between pl. 9:00 – 17:00.
    If the order is placed, for example, on Friday, after 17:00, you will receive confirmation on Monday by 17:00.
    5.5. All prices of products in the online shop are in Euro (EUR) and already include value added tax (VAT) of 21%.
    5.6. The delivery cost is not included in the price of the goods.
    5.7. The buyer can pay for the product in the following ways:
    E- banking – SEB banka, Swedbank, Luminor banka, Citedele banka or Paysera, and you can also pay using Visa, MasterCard or Maestro credit or debit card.


    6.1. Information about the product sold in the online store is indicated next to the product.
    6.2. Please note that the Seller is not responsible for the fact that the product color displayed on your monitor may differ from the real color and lauds that that raises due to calibration and technical parameters of the monitor, and lighting conditions.


    7.1. When placing an order, you must correctly indicate the delivery address to where the courier will need to deliver the goods..
    7.2. The buyer undertakes to accept the delivered product. In cases the Buyer fails to take the goods at the time of delivery, he has no right to raise a claim against the Seller.
    7.3. The Seller or his authorized person (courier) delivers the order.
    7.4. The seller guarentees to deliver the goods within the deadline set by the online store. The buyer agrees that, in exceptional cases, the delivery date of the product may be changed due to unforeseen reasons. In such case, the Seller shall immediately notify the Buyer of such circumstances and agree on the terms of delivery of goods other than those specified in the online store.
    7.5. The Seller is relieved of any liability in case of entering erroneous data by the Buyer or In the event that the delivery becomes impossible due to the circumstances mentioned above.
    7.6. The Buyer must immediately notify the Seller in case the product is received in a damaged packaging.
    7.7. If the product is received in a damaged packaging, at the time of receiving the product, the Buyer must note the type of damage on the courier's delivery note in the presence of the courier. If this was not done, the Seller is released from any responsibility for the damaged product.


    8.1. To cancel the order, Buyer must contact us by e-mail to info@queenlingerie.lv within 14 days of delivery.
    8.2 The product may be returned or changed within 14 days of delivery.
    8.3. Shipping costs are non-refundable.
    8.4. In the event that the Seller does not have the opportunity to exchange the goods, the price of the product is returned to the Buyer, excluding the cost of delivery of the goods.
    8.5. In the event that the product is found to have a factory defect or if an item that you did not order was sent in error, we will refund you 100% of the money.
    8.6. If you want to return or exchange the product, you need to send the written statement (in the free form) on refund to the Seller`s e-mail info@queenlingerie.lv, having specified the order number and the reason for the return. If you wish to change the product, please indicate a size or model.
    8.7. The returned item must not be soiled, washed or worn. The original packaging must be kept, the labels must not be torn or damaged.
    8.8. The Seller has the right to refuse to accept the goods if any of the above-mentioned conditions are not met. The Buyer is responsible for any loss in value..

    8.8. Returning the product, the Buyer have to add the information about the order number.

    Send the product with Omniva Parcel Machine to:


    SIA "V.O.V.A"

    Tel. +371 29109934


    8.9. If the returned item meets the return criteria, the Seller undertakes to return the money paid to the Buyer within 14 business days after he has been received the item in the Seller's warehouse. The funds will be refunded to the account the payment was made from.
    8.10. The Buyer is responsible for the returned goods until they are transferred to the Omniva Parcel Machine. We recommend:
    Pack the goods carefully in order to protect them against damage during transport;
    Keep the receipt in this case you will be asked to provide more evidence of shipping.
    Important! We are not responsible for items lost, damaged or sent in error during return.


    9.1. The Byuer is responsible for providing the correct information and also undertakes to support this information in actual status. Incorrect information provided by the Buyer may interfere with the order execution at the specified time so the Seller is not responsible for the order fulfillment process and is entitled to demand compensation from the Buyer for any expenditure incurred.
    9.2. The Buyer shall be responsible for the actions carried out using Website.
    9.3. The registered user is responsible for transferring his data to third part.
    9.4. The Seller shall be released from any liability for losses resulting from the Buyer’s failure to review these Terms and Conditions despite the Supplier’s recommendations and his/her obligations, although he/she has been granted such an opportunity.
    9.5. By publishing hyperlinks, the Seller assumes no responsibility for the operation of such websites, does not control their content and can not guarantee truthfulness and accuracy of information/content published on such websites.
    The Seller is not responsible for the advertising published by the other third parties and the correctness of the information contained therein and also for the information.


    10.1. The Seller is entitled, at its sole discretion, to place various promotions and special offers in the online store.
    10.2. In the event of special promotions, the Seller has the right to determine other or additional terms applicable to that promotion.
    10.3. The Byuer`s personal data may be processed in the www.queenlingerie.lv for direct marketing purposes. The Buyer has the opportunity to choose to receive or not receive newsletters and special offers during registration.
    10.4. The Buyer shall send all notices and questions to the Seller by e-mail or by contacting the telephone number indicated in the “Contact” section of the Online shop.
    10.5. The Seller is not responsible if the Buyer hasnt`t been received information or order confirmation in the specified e-mail in case of faulures of internet services, failures of the power grid, natural disasters and other force majeure circumstances.


    11.1. The Seller reserves the right to amend and supplement these Terms and Conditions and/or any other documents relating to these Terms and Conditions at any time.
    11.2. Amendments or modifications to the Terms and Conditions shall take effect from the date of their publication on the Online shop. The version of the Terms and Conditions in force at the time of placing an Order shall apply to purchases made in the Online shop, and the Buyer shall therefore familiarise himself with the current version of the Terms and Conditions before ordering the Goods.
    11.3. The property rights to the content of the Online shop belong to the Seller or a third party. It is forbidden to use or distribute the content of the Online Shop without the written consent of the Seller.
    11.4. The legal relations arising on the basis of these Terms and Conditions shall be governed by the law of the Republic of Latvia.
    11.5. All disagreements arising from the execution of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Latvia.